Help and Customer Service

Get online with HotSpot

A few clicks are all it takes to get online. Accessing the Internet with HotSpot is easy. This tells you how HotSpot works. We've put together the most frequently asked questions for you. If you can’t find the answer to your question here, you can contact our customer service hotline at any time.

More help on getting online with HotSpot can be found at hilfe.telekom.de

1. What is HotSpot?

HotSpot provides wireless Internet access. Wherever you see the HotSpot logo, you can get online in just a few clicks. WLAN HotSpot gives you access to your e-mail and the whole Internet, lets you chat and surf – just like on your computer at home.

2. What equipment do I need to use HotSpot?

You need a wireless enabled device – such as a laptop, smartphone or tablet PC.

3. How do I find a HotSpot location?

All locations have the HotSpot logo. If you’re planning a journey, you can locate the nearest HotSpots to your destination using our HotSpot location finder . You can search for HotSpots quickly and accurately using the zip code, city, street and country.

4. How do I use HotSpot?

Power up your laptop, smartphone or tablet PC. Check that your WLAN access is set with the standard configuration. Select the name of the network (SSID) at the HotSpot:

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  • HotSpots in Germany: Telekom
  • HotSpots in all Lufthansa Lounges worldwide: Telekom
  • HotSpots on Lufthansa airplanes: Telekom_FlyNet
  • HotSpots on ICE-Trains: Telekom_ICE
  • HotSpots in rental cars from BMW by Sixt: Telekom_BMW
  • Hotspots abroad: tmobile

5. This is how you get online

Launch your Internet browser and enter any Internet address, such as www.telekom.com First of all, the HotSpot portal opens. Enter your user name and password. Please note that these fields are case-sensitive:

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  • Log-in for customers with a HotSpot Pass
  • Log-in for customers with a Telekom mobile rate
  • Log-in for customers with a Telekom fixed-network rate

Please confirm the payment method and acceptance of the General Terms and Conditions. Click on “Log-in” – and you’re online.

Contact

For information on HotSpot issues and support in using HotSpot, you can use the following numbers:

Germany:
Telekom Fixed line: 0800 3 50 2000
(Toll-free number)

Telekom Mobile: 502 000

Abroad: +49 228 939 2000 (Price per minute depending on Country)

or send an email to HotSpotService@telekom.de

HotSpot included?

Is mobile internet with HotSpot included in your Telekom tariff?

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Top Software

With our free software, HotSpot is even more effective.

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